Turn utility AI agents into an always-available phone service
Conversational platforms and system integrators already build AI agents that help energy and water providers answer customer questions and automate service processes. Seamly adds the phone channel to those solutions, so the same agent can support callers as well.
Platform agnostic
European by design
No rebuilding required
Fixed price per call
When call volumes follow real-world events
Demand can rise within minutes
An outage, supply interruption or unexpected bill can trigger thousands of similar questions at once. Digital channels absorb part of that demand, while many customers still call because they want an immediate and situation-specific answer.
Handling recurring questions automatically
Utilities also receive a steady flow of calls about meter readings, moving home or payment arrangements. These interactions are usually structured enough for automation. If not, callers can be routed to a live agent, with context at hand.
Make voice part of the solution you already provide
The existing utility agent already contains the knowledge, workflows and integrations needed to answer many of these questions. Seamly makes those capabilities available over the phone, while your platform remains the environment in which the agent is built and managed.
The numbers behind better conversations
Build a broader utilities proposition around your existing agent
Seamly allows conversational platforms and system integrators to offer phone automation alongside the digital utility journeys they already implement.
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Bring existing outage, billing and customer service flows to the phone channel
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Process spoken meter readings, customer references and address details not only via chat, but on the phone as well.
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Scale automated call handling when demand rises unexpectedly
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Transfer sensitive or exceptional cases with the relevant context attached
A voice setup that adapts to utility demand
Prepared for sudden call peaks
Utility contact volumes can change quickly when a disruption occurs. A voice solution from Seamly gives your customers additional capacity for repetitive questions without requiring the same increase in available service employees.
Designed for accurate spoken input
Utility calls often contain meter values, postal codes, account references and dates. Seamly manages the voice-specific processing needed to capture and normalise this information before it enters your existing agent workflow. This way, these types of conversations are handled just as effectively by the voice agent as they are by the chat agent.
Complex cases still reach the right person
Automation should recognize when a conversation needs human attention. Vulnerable-customer situations, disputed bills and unusual service requests can be transferred to the correct team, together with a summary of what has already been discussed.
