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Voice AI for public sector partners

Bring public service AI agents to the phone channel

Help public sector customers bring citizen calls into the AI agent experience they already manage on your platform. Seamly connects your platform to telephony, so you can offer enterprise-ready voice without building the phone layer yourself.

Partner with us

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Platform agnostic

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European by design

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No rebuilding required

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Fixed price per call

Why citizens still call public services

When the answer matters
81% of EU citizens call when they need a clear answer from an official source. They may have a question about an appointment, application, permit, document, benefit or public service process. Prepared routing to the right department saves time and reduces frustration.

When digital is not enough
Not every citizen wants to search through a website or digital portal. Phone support remains important for situations where the question is easier to explain by voice or when it's just easier to call.

A voice opportunity for AI agent platforms
For AI agent platforms and system integrators, this creates a practical next step. Digital public services are already moving fast: according to Eurostat, 72% of EU citizens interact with public authorities online. The next opportunity is to make those same service flows available on the phone channel.

A 3D illustration of a phone showing a phonecall between a customer named Louisa and a voice agent. The customer says: "Is my application for a building permit approved?". The agent replies: "Your permit is currently under review. We will update you by mail.

How does a voice agent help citizens?

Appointment scheduling

Let citizens call to schedule or cancel appointments for municipal services, public desks or document collection. The voice AI agent can guide callers through available options and help scheduling 24/7.

Application status questions

Support callers who want to check the status of an application, request, permit or document. The voice AI agent pulls case information from the conversational platform to provide a clear update, or route the caller when human review is needed.

Permit and document information

Answer phone questions about required documents, eligibility or processing times, deadlines and next steps. In 40% of cases, routing to a live agent is no longer necessary.

Multilingual support

Support citizens who need service in their preferred language or who find written digital channels difficult to use. The voice AI agent helps with first-line questions, collect context and escalate to the right team when needed.

The numbers behind better conversations

60%

of appointment calls handled without live-agent involvement

45%

fewer repeat questions for public service teams

85%

of citizen calls directly routed to the right department

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Extend text-first public sector agents to phone

If you already build text-first AI agents for government and public sector customers, Seamly helps you bring those same flows to the phone channel.

Phone automation on top of existing public service AI agent
Reuse of existing knowledge bases, logic, content and integration
Voice AI for appointments, applications, permits and citizen questions without building telephony infrastructure
Live-agent handover when a call requires human judgment, verification or sensitive handling

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Voice AI for public services operational in 2 weeks

When citizens ask for voice
Your public sector customers already use your AI agent across websites or messaging channels. The next question is often whether the same service experience can support phone calls too.

Say yes without rebuilding
With Seamly, you can bring existing public service automation to voice without starting a separate telephony project or rebuilding the agent experience from scratch.

The managed phone layer
Seamly connects the phone channel to your platform’s existing environment, including AI agent logic, flows, knowledge bases, CRM, contact center systems, reporting and logging.

You keep control
Your platform keeps managing the agent experience, integrations, workflows and customer relationship. Seamly handles the voice-specific layer: phone connectivity, real-time audio, STT/TTS orchestration, barge-in, latency handling, and human handover.

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Want to offer voice AI for government and public sector customers?

Get in contact with us. We’re happy to talk about partnership opportunities.

Do you want to try our voice demo first? Call +31 10 30 11 516 and hear what a Seamly voice solution for public services sounds like in a real phone conversation.