If a user switches from a chatbot to a live chat employee, the user remains on the same screen. The conversation history and possibly additional information is sent along during the switch. The employee can then pick up the conversation where the user left off and the user doesn’t have to repeat anything. Making the experience much more pleasant for the user and more efficient for the employee.
Enrich a chatbot by connecting with existing systems already used in the organization, such as call center and CRM platforms. Seamly integrates with the best digital solutions in the market. Stay independent and scalable with Seamly, even if a digital solution needs to be replaced. Also, take advantage of our ongoing innovations through biweekly releases.
Go for the best conversational interface. The Seamly conversational interface has been extensively tested in practice and optimized into the best design. In addition, our interfaces can be completely styled to the look and feel of your brand.
Access new functionalities and integrations through biweekly releases. Seamly offers:
If necessary, we proactively restore and improve integrations with the APIs of different platforms. We work continuously on maximum accessibility of our interfaces and maximize browser compatibility.
Gain access to expansions and improvements of Seamly through biweekly releases. These consist of new connections, optimizations of integrations and other improvements.
Seamly controls the entire session from chatbot to chat and from chat to CRM giving you concrete tools on drop-out ratios, live chat potential, and on which topics help is needed. This makes it clear where and how optimization is required for optimizing user experiences.
We provide support within 3 hours during office hours and outside office hours within 6 hours. Need help? Please report and describe the issue through our online form. For escalations, we are available by telephone via 06-13715327.