Bring logistic AI agents to the phone channel
Delivery questions sometimes require a different channel than a chatbot. For example, when someone is on the go and wants to quickly check the status by phone. With Seamly, you can offer you text-based logistics AI agent as an enterprise-ready voicebot.
Platform agnostic
European by design
No rebuilding required
Fixed price per call
Logistic customers still call when it's urgent
When delivery timing matters
Customers often call when delivery information affects their day. A parcel is late, a delivery window changed, or they need to know whether they should stay home. Or they aren't home yet and want to know, while they're on the way, what time their package will be delivered.
When tracking is not enough
Track-and-trace pages answer part of the question, but not always the full situation. Customers want to change an address, check pickup options, ask about a missed delivery, or understand what happens next and need to hear that from a person. Smart routing, with context, can help here.
A voice opportunity for AI agent platforms
For AI agent platforms and system integrators, this creates a practical next step: bring existing logistics service flows not only to chat, but also to the phone channel.
The numbers behind better conversations
Extend text-first logistics AI agents to phone
If you already build AI agents for logistics, delivery or transport companies, Seamly helps you bring those same flows to the phone channel.
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Phone automation on top of existing logistics AI agents
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Reuse of existing tracking data, service logic, integrations and customer flows
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Voice AI for delivery, pickup, depot and return-related calls without building telephony infrastructure
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Live-agent handover when a call requires human judgment, verification or sensitive handling
Make phone support part of your logistics AI agent
When customers ask for voice solutions
Your logistics customers may already use your AI agent across websites, apps or messaging channels. The next question is often whether the same service experience can support phone calls too.
No platform rebuilding required
Seamly lets you bring existing logistics AI agents to the phone without starting a separate telephony project or rebuilding the agent experience from scratch.
The managed phone layer
Seamly connects the phone channel to your platform’s existing environment, including AI agent logic, flows, knowledge bases, CRM, tracking data, reporting and logging.
Stay in control
Your platform keeps managing the agent experience, integrations, workflows and customer relationship. Seamly handles everything related to the phone: CCaaS connection, STT/TTS orchestration, barge-in, latency handling, and human handover. In short: you build the bot, we make it reachable by phone.
