Seamly | Product

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Designed to make chatbots accessible via telephone

Seamly turns your existing chatbot into a fully-fledged voicebot, without any modifications to your platform or infrastructure. Our Voicification Platform acts as a smart link between callers and the chatbot platform, ensuring that voice conversations are just as natural and efficient as chat conversations.

This is how Seamly voicifies existing chatbots

1. Incoming telephone call

A customer calls an organisation. This telephone call arrives at the Seamly Voicification Platform, which establishes the connection between the caller and the voicebot.
2. From speech to text

The voicebot listens to what the caller says and converts it into text using one of the supported Speech-to-Text engines. This allows us to make the caller's spoken input understandable for the underlying chatbot platform. We also validate and normalise data. For example, we convert a postcode that is spoken as 5654 Alpha Bravo to 5654 AB.
3. Processing by chatbot platform

We send the recognised text to the chatbot platform. That platform determines the customer's intention, retrieves data from backend or CRM systems where necessary, and generates the correct response or determines the next action.
4. From text to spoken response

The chatbot platform sends the response back to Seamly. There, one of the supported Text-to-Speech engines converts the message into natural speech. The voicebot speaks this to the caller with minimal delay, creating a smooth and natural conversation.
5. Further actions and transfers

Depending on the conversation, Seamly can also perform other actions. These include transferring to a live agent, sending a text message, or updating customer information in the CRM. We do this directly or via underlying integrations with the chatbot platform. Seamly ensures that these follow-up steps fit seamlessly into the ongoing conversation.

What Seamly Voice brings to the table

Seamly makes customer service available 24/7 by phone, without waiting times or peak hours. The voicebot handles routine calls independently, significantly reducing the pressure on agents. Thanks to automatic transcription and summaries, a large part of the manual after-call work disappears. Seamly also provides insight into emotions and reasons for contact, so that agents understand what is going on with customers. Does a call still require personal attention? Then we seamlessly switch to chat or transfer the call to an employee.

Better preparation reduces

60sec

call handling time when transferring to an agent

Smarter routing reduces errors by

80%

ensuring customers are connected to the right employee straight away

Automatic handling of up to

40%

of calls significantly reduces pressure on agents

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One platform. Endlessly scalable.

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One platform, multiple channels

Chat and voice run on the same logic, knowledge and integrations. No duplicate management or new tooling.

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System-independent and flexible

Works with any CCaaS, CRM or telephony system via SIP or PSTN and local telephone numbers.

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The best speech engines on the market

Integrates with any Speech-to-Text and Text-to-Speech engine. Includes cloned voices for a consistent brand experience.

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In all languages

Seamly translates in real time in more than 110 languages using DeepL.

Quickly operational

Fully operational in 2 to 6 weeks, including hosting, monitoring and support.

More than just voice

In addition to voicifying chatbot platforms, Seamly focuses on completely streamlining digital customer interactions. We seamlessly connect chat, live agents, telephony, CRM and back-end systems into a single entity. Curious about how Seamly orchestrates the entire customer contact process?

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Hear it first. Then believe it.

Want to hear how your chatbot sounds on the phone? Try Seamly Voice for yourself by calling our fictional mortgage advice voicebot:

+31 10 30 11 511 (NL)
+31 10 30 11 516 (EN)
+31 10 30 11 510 (DE)

Would you prefer a live demo in which we show you how our voice solution gives your chatbot a voice?

Designed to make chatbots accessible via telephone

This is how Seamly voicifies existing chatbots

1. Incoming telephone call

2. From speech to text

3. Processing by chatbot platform

4. From text to spoken response

5. Further actions and transfers