The Seamly conversational interface is optimized to have the best digital conversations with your customers. The interface is fully designed to match your organization’s corporate identity. If a customer switches from the conversation with the chatbot to a live chat employee, they simply stay in the same conversation. The conversation history and additional information is sent along so that the conversation can be continued.
Seamly integrates with back-end systems, CRM and feedback platforms to fully personalize the conversation. With our Transactional module, you can offer customers an automated solution. Anytime (24×7) and anywhere (web, app, voice). Requesting a bill, changing address or reporting damage will never be the same again.
We proactively improve integrations with the APIs of the linked platforms to guarantee a permanent good and stable connection. In addition, we continuously optimize the accessibility of our interfaces.
Seamly controls the entire session from chatbot to chat and from chat to CRM, allowing us to generate data on drop-out ratios, potential of live chat, skill routings and transactional insights. This makes it clear where optimization is needed.
The Seamly core is modularly expandable with: