Support

Is something not working (anymore) or is it working differently than expected? That is unpleasant and we are here to help you find a solution. Please describe the issue or question below as specific and shortly as possible so that we can help the best we can. If you can, please also add screenshots. This helps to reproduce the problem and to solve it faster.

We offer guidance and technical support:

  • During office hours: within 3 hours
  • Outside office hours: within 6 hours
  • Available by telephone for escalations via 06-13715327