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Smart orchestration of customer interactions

Customer contact rarely takes place via a single channel. A customer may start with a chatbot, then call later or receive help from an employee in live chat. This is ideal for speed and convenience, until conversations jump between channels, employees or bots. Then the context is lost and confusion arises.

Everything settled in a single conversation

With Seamly, customers can arrange everything they need in a single conversation — without having to repeat their story over and over again. Seamly remembers context, automatically switches between channels, bots and employees, and retrieves the right data from systems itself. No more dead ends, no more ‘I'll transfer you’ or ‘I don't have that information for you’. Customer contact as it was always meant to be: answer, action, solution.

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All context is retained, anytime, anywhere

Bots and employees work together from a single overview

No duplicate registrations or loose ends

Smarter conversations in practice

  • From chat to voice without losing context

    A customer starts a chat on the website but calls back later. Seamly links both conversations and exchanges context and information. 

  • From bot to employee

    When a conversation becomes too complex for the chatbot, Seamly transfers it to the appropriate employee. All information and data are automatically transferred. We also send conversation summaries and detected emotions to the agent.

  • Self-service with logic and security

    Many customers want to quickly arrange something via chat — a change of address, an appointment, a status check. Seamly connects the conversation directly to your backend so that these actions are carried out immediately.

  • Multilingual contact without noise

    Seamly translates messages in real time into 110+ languages and automatically recognises the customer's preferred language. This allows you to remain accessible everywhere, without language barriers.

  • Intelligent routing

    Conversations are automatically forwarded to the right team or channel based on subject, language or other customer information. This results in fewer errors, faster processing and higher customer satisfaction.

Why cohesion makes the difference

Without coordination, isolated conversations, repetitions and gaps in the customer journey arise. Seamly ensures that all your channels work together based on a single logic and that employees and bots complement each other rather than overlap. This results in smooth conversations, less work pressure for agents and a brand experience that feels the same everywhere.

  • One source of truth for all customer interactions
  • Less repetition and manual work
  • More clarity for teams and employees
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Smarter customer contact starts now

Want to see how Seamly manages your customer interactions — across chat, voice and live chat? Get in touch.

 

Contact us now
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