From “hello” to resolved in a single chat conversation
Customer conversations are increasingly starting in chat — on your website, via WhatsApp, Instagram, or Messenger. Convenient, but also challenging. Without the right structure, you risk fragmentation, repetition, and frustration. Bring structure to your customer contact: unify all channels in a single platform that preserves context, leverages smart automation, and supports personal interaction.
Everything in one place, even when the channel changes
Chats start in different places and they rarely follow a neat, linear path. Seamly keeps conversations flowing, from web to app, from bot to human, and from social to live.
Everything stays in sync. That means every interaction feels like one continuous conversation — even if there’s a break or the channel switches.
AI that does more than just clever tricks
Our AI operates behind the scenes, but the impact is easy to see. It summarizes conversations, automatically identifies contact reasons, and analyzes the customer’s tone and sentiment.
Agents don’t have to read back or guess what’s going on — Seamly surfaces exactly what matters. This way, you can prioritize faster, escalate smarter, and respond more empathetically.
Customers who find their own way
Not every customer wants to speak to an agent. Some just want to get things done — fast and without detours. Like updating their address, checking an order status, or rescheduling an appointment. Seamly enables secure, real-time handling of these requests right in the chat by integrating directly with your systems.
The benefit? No need to leave the conversation to fill out a form or click a tracking link. Just one smooth, end-to-end process, with validation and logging. Seamly checks if the customer is logged in or starts a secure flow with two-factor authentication. All in real time, all fully traceable.
Hallo. Hello. Hola. Realtime and without confusion
Language should never be a barrier. Seamly translates chats in real time into 110 languages — for bots, agents, and customers alike. We automatically detect the customer’s preferred language or use the browser setting. Seamly ensures that communication stays clear, even when both sides are speaking different languages.
You can even exclude specific words or phrases — like product names or industry jargon — from translation. That way, you stay in control of tone and maintain consistency.
Asynchronous when possible, live when needed
Start the conversation on your website, pause for a while, and continue via Instagram? Seamly keeps everything connected. Conversation history, past actions, contact reasons, tone — it’s all preserved. Agents can pick up right where things left off, without sacrificing speed or quality.
We also sync across your customer portal and app, so there’s no fragmentation — just one seamless experience across every touchpoint.
Here’s how Seamly makes your chat channels even stronger
Full control over all your chat channels in one unified view
Bots and agents work together with shared context
AI-powered summaries, contact reasons, and sentiment detection
Self-service flows for common tasks like address changes and status updates
Real-time translation in 110 languages, with automatic language detection
Seamless integration with your CRM, back-end systems, and customer portal
Want to see it before you chat?
We get it. In a demo, we’ll show you exactly how Seamly makes chat smarter — and what that means for your availability, customer satisfaction, and team performance.
