Seamly Transactional

A chatbot that not only answers questions, but actually performs tasks for your customer. Sounds like a dream? Not with Seamly Transactional. We meet the rising demand for seamless online interactions by letting customers manage everything in a single conversation.

Let customers handle it themselves

The demand to manage everything in a single conversation is not out of the blue: in fact, research shows that users rate a chatbot conversation in which they arrange things independently with a 9.7. By comparison, a conversation in which customers interact directly with a live agent is rated with an 8.

With Seamly Transactional, you make sure customers are in control. As a result, they experience contact with your company as positive. And a positive experience with your company results in happier customers, higher brand loyalty and more purchases.

Seamless integration for a flawless experience

Getting things done online without fuss. It sounds so obvious, but unfortunately it is still not always so. Customers get frustrated when they have to provide their name and date of birth to a live agent when a chatbot already asked for it too. Or when they are redirected in the chat to another environment to adjust a subscription.

Seamly Transactional effortlessly links your back-end systems, CRM, chatbot, livechat and other communication channels, so that customers arrange their events in one environment without hassle. Whether it's requesting a policy, updating personal details or requesting order status.

Is a customer already logged into the website? Then the required information is retrieved automatically. This saves time, reduces frustration and ensures a personalized experience. And if a customer does need a live agent, they have all the information right at hand. This way, no one has to answer the same question twice.

A smooth experience on every channel

Whether your customer uses a chatbot, live chat, voicebot or WhatsApp, Seamly Transactional provides the same smooth experience on every platform. Seamly builds your transactional flow once and rolls it out effortlessly to all your channels. This not only means consistency for your customer, but also time and cost savings for your business.

Seamly Transactional acts as a central link for all your customer interaction systems. This means your transactional flows are not tied to one specific platform. Should you decide to switch to another chatbot platform, you don't have to worry about redesigning the transactional flow. Seamly keeps everything working, so your business keeps running.

Learn more about the convenience of Seamly Transactional

Want to know how Seamly Transactional can improve your customer service? Get in touch for a demo and find out for yourself.

Or take a look at how we successfully implemented Seamly Transactional for Infomedics.