Seamly Messaging

No two customers are the same. Despite the fact that many people like to be helped quickly with their queries, there is a growing need for asynchronous customer interaction. Both among companies and customers.

Many organizations struggle with providing an optimal live chat, with enough agents available. This pressure can lead to frustration and a less optimal customer experience.

Flexible customer communication with Seamly Messaging

Give customers the ability to engage with your organization on any channel, at any time. Whether that's via Whatsapp, Facebook Messenger, Instagram or Apple Business Chat.

With Seamly Messaging, you don't just get a solution for peak times. You also offer a customer-centric approach that responds to today's expectations. Instead of forcing customers to contact you within fixed time slots, you empower them to ask questions and get answers on their own terms.

What are the benefits of Seamly Messaging?

Asynchronous communication: Customers can respond in their own time, without the pressure of having to reply immediately.

Continuous call history: Messages from the customer and agent are stored in your databases, so previous conversations remain visible.

Use multiple channels: We transfer calls between different platforms, such as your website and mobile app. Customers receive notifications and can continue their conversation on another device.

Multichannel integration: Seamly Messaging supports multi-channel communication. This means customers can communicate with your company via social media, your website and your app. If you want them to, of course.

Help at any time

Seamly Messaging also ensures that customers can contact your company even during peak hours or outside opening hours. No queues, but help at their convenience. And would your customer still prefer to speak to an agent? Then we will connect them when they are available.

What makes Seamly Messaging interesting?

Low threshold: Seamly Messaging makes your customer service accessible, making it easier for customers to get in touch.

Flexible response: Both customers and employees can respond in their own time, making communication less rushed.

Efficient management: No worries about continuous availability. The asynchronous nature of Seamly Messaging allows calls to be managed effectively without stress.

Experience the benefits for yourself

Want to see how Seamly Messaging can improve your customer service? Request a free demo today and discover how our solution can take your customer contact to the next level.