Seamly’s successful chat and voicebot implementation for Infomedics
Infomedics faced the challenge of making their customer service more efficient and reducing operational costs. To achieve this, Infomedics joined forces with Seamly to implement an advanced chatbot and later a voice bot. Infomedics aimed not only to automate the handling of frequently asked questions but also to improve accessibility and customer satisfaction. Together, Seamly and Infomedics created a fully integrated digital assistant, which has been so successful that Infomedics has won an award!
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Automation of 20% of all incoming calls
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Voicebot increased telephone accessibility by 10%
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Seamless integration with existing systems
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Implementation rewarded with an award
