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Support & Delivery manager

We’re looking for a Support & Delivery manager to become part of our support team.

Seamly is the proverbial conductor between conversational platforms. Seamly integrates chatbots, livechat, feedback platforms and back-end processes, ensuring that customers can manage everything in one conversation. We create interfaces on web and app and also provide a seamless conversation between the customer and voicebot on the phone. Out solution is used by quite a few great brands including DHL, Efteling, ASR and Eneco.

You will be joining 17 enthusiastic colleagues but we are continuously growing. We all work remotely but get together once every 4 - 6 weeks for an inspiring afternoon.

What will you be doing?

As Support & Delivery manager you are the connecting factor between our B2B customers and developers and you are the first point of contact for the customer. You will independently deal with customer questions. You will handle the easy questions yourself and the more substantive questions will be passed on to the right colleague. It is therefore important that you know what to ask in order to find out 'the question behind the question'.

You are also ultimately responsible for the successful implementation of your assigned customers. After the implementation, you’ll also be proactive to see if everything is working properly, where things could be improved or where problems could arise. You share this input internally with the developers but also with your sales colleagues so that they can make the best of opportunities.

An example of your activities:

  • You will help customers set up chatbot, livechat or transactional platforms.
  • You pick up support questions from customers on a daily basis. These can be tickets in a ticket system or customers contacting by phone.
  • You guide customers in managing and using chatbot platforms such as CM's, Cognigy or Inbenta's chatbot.
  • Configuring chat applications in a (YAML) configuration file.
  • You deliver new features to our customers and take them by the hand through the possibilities of that feature.
  • Making a demo for a sales colleague to show certain features.
  • You regularly check for possible (commercial) opportunities.
  • You work proactively to resolve any issues with customers.

Who are you?

  • You have an HBO working and thinking level and 4 years of (relevant) work experience;
  • You have affinity with IT (basic knowledge of HTML and Javascript is a plus);
  • Knowledge of web applications and how the chain works is an advantage, but you do not have to build or write them yourself;
  • You are a good, critical thinker and have a natural inclination to figure things out;
  • You have strong communication skills and customer service experience.
  • You have an independent, responsible and flexible working attitude;
  • You have an excellent knowledge of the Dutch and English language, both verbally and in writing.
  • Furthermore, you are available for 32 to 40 hours a week, from Monday to Friday (during office hours).

What do we have to offer?

  • A nice salary between € 3.500 and € 4.000 based on 40 hours, depending on work experience;
  • An unlimited number of vacation days;
  • The advantage of working completely independently and from home;
  • A small and supportive team with a lot of attention to personal development;
  • A personal budget for hardware and software;
  • The opportunity to become part of a fast-growing, innovative organization.

Interested?

If you have any questions about this vacancy, get in touch with Hanneke via the contact button. Or apply directly by filling in the form.

Acquisition regarding our vacancies is not appreciated.