Service Levels
Availability:
We have a Seamly uptime of 99.5%, excluding planned operations.
Technical Support:
Support the use of Seamly during office hours.
Tickets will be picked up via support@seamly.ai
- within office hours: 3h
- outside office hours: 6h
- reachable by phone in case of escalations
General
- The non-recurring costs will be invoiced 100% in advance.
- The invoicing frequency of the license is mentioned in the offer.
- The contract period of the Seamly license is mentioned in the contract.
- The contract period in terms of termination is specified in the offer.
- A notice of termination can be given by e-mail to endre@conversationals.nl and the notice period given in the offer starts from that moment.
- Conversationals hereby obtains explicit permission to store and use data for invoicing, execution of services and communication with the client and its contacts.
- Payment term of invoices is 30 days