February 22, 2022

  • Add channel metrics so reporting now includes voice channels too
  • [LivePerson] Add ability to send a custom language field during chat start
  • [LivePerson] Retry getting messages from agent on LivePerson failure
  • [LivePerson] Gracefully detach service with reason error after prolonged failures
  • Fix: [InbentaChatbot] Fix for appearing spaces after hyperlinks
  • Fix: [InbentaChatbot] Transparently restart session after it has expired
  • Fix: [LivePerson] Return to bot service after connecting without any available agents
  • Fix: [Parley] If no agent avatar is returned from Parley use the configured default
  • Fix: [DCX] Fix faulty sending of personalisation=true contexts when there is no personalisation