Basic-Fit is the self-service organization by far: you pay a small membership fee because you can do just about anything yourself. And that’s where Seamly helps Basic-Fit in terms of customer care. For example, displaying Basic-Fit’s chatbot on its website, mobile website and in the app. Seamly also provides close integrations with SalesForce live chat module: Live Agent.
If a user still needs help after the conversation with the chatbot, the live conversation is prepared and seamlessly passed on to the right employee. All within the same interface.